FAQ

A high school diploma is recommended, but not required. However, you do need to be at least 16 years of age for the NA-1 training program course (if under 18 a legal guardian’s signature is required).

• Students must certify that prior to enrollment they have received, reviewed, and understand the information, rules, regulations and policies provided in the following: the Oregon Board of Nursing’s criminal history requirements and policies found in Division 1 of the Nurse Practice Act; the Oregon Department of Human Services criminal history requirements and policies located in DHS OAR Division 7; and Caregiver Training Institute’s program policies in the CTI Course Catalog. 
• Students must have turned in their completed, signed, and dated CTI Program Packet, pre-eligibility documentation.
• Students must provide a copy of their current color government issued, signature-bearing, photo ID with their legal name and birth date for identity verification. 
• The registration process is completed when students contact the business office to select a class/clinical schedule and make their tuition payment.

The Program Packets about Caregiver Training Institute’s NA-1, CNA-2 and MA programs are available online on our website at www.CNATrainingOregon.com. They offer a realistic picture of Nursing Assistant and Medication Aide jobs, discuss school policies, and provide detailed information about the requirements, costs, skills, and training needed to become a CNA, CNA-2 or CMA in Oregon. Once the Program Packet has been reviewed, students can provide their contact information and complete preliminary no-obligation paperwork in the class registration packet.

Class sizes vary, depending upon enrollment.  Caregiver Training Institute will adhere to the following maximum OSBN-mandated student to instructor ratios:

• Didactic Classroom: 1 instructor to a maximum of 30 students
• Laboratory classroom and clinical experience: 1 instructor to 10 students
• Medication Aide Clinical Experience: 1 instructor to 1 student

Class schedules are a available online on our website at www.CNATrainingOregon.com. Students must make the following minimum tuition down payment to reserve their seat in an upcoming class:

• NA-1 Program - $800.00
• CNA-2 Program - $600.00
• MA Program - $800.00

Registration into a NA-1, CNA-2, or MA Program class is closed at least two (2) business days prior to the first day of class. 

It is the policy of Caregiver Training Institute that all students must present a current color government-issued, signature-bearing, photo ID with your legal name and birth date for identity verification at least five (5) business days prior to the first day of class (i.e. – state driver’s license, state ID, or passport)

The school business office is open Monday - Friday between 8:00am and 5:00pm when customer service staff are available to answer phones and assist students. Before and after business hours, and on weekends, you can leave a voicemail message at 503-257-0117, or contact the school via email message at [email protected].

CTI offers tutoring, free of charge, to students struggling with their program. Arrangements should be made with the Program Director.  It should be noted that tutoring may not be done on a one-to-one basis and can be done both in-person and via Zoom. Student advising is done by faculty, offering a review of grades, assisted pathways for completion, and any other concerns that the student, or teacher, have regarding the student’s education. 

Oregon State Board of Nursing regulations allow us up to 10 business days following your last day of clincals to process certificates. We make every effort to have certificates ready sooner than that, but during our busier times of the year it may take the full 10 business days to process completion paperwork. Students will be notified by email when their certificates are ready to pick up at the office.

Caregiver Training Institute reserves the right to cancel, move, and reschedule a training program or class due to circumstances that are beyond our control, such as low enrollment, inclement weather, power outage, or instructor illness/unavailability, pandemic, or unanticipated clinical facility closures to training. The school will use all reasonable endeavors to avoid changes of this nature and will notify students as soon as the change is known.  If training programs or classes must be cancelled and/or rescheduled prior to the start of the training program or class, the Caregiver Training Institute will reschedule students to the next available training, with the student’s consent. Should the offered alternative not be an acceptable option for the student, a full refund of pre-paid fees for which services have not been provided will be issued.

Caregiver Training Institute maintains waitlists for program classes where all available seats have been filled. Students who have met all their pre-registration prerequisites and eligibility criteria may elect to join a class waitlist. If students registered into the class drop the class and seats open up, waitlisted students will be contacted and offered an available open spot in the class. Waitlisted students are notified on a first-come-first-served basis. Notification priority order is based on the date students completed all their pre-registration requirements, with preference being given to those students who also already made a payment towards their tuition.

Current and enrolling students interested in requesting academic adjustment, auxiliary aids, or other accommodations to support a documented, qualified disability in an academic environment can email [email protected] for any inquiry regarding Student Disability Services or reasonable accommodations

Student Requests for Reasonable Accommodations Policy

• Requests should be made at least 2 weeks in advance of the date needed.
• The regulatory office will respond within 2 business days of receiving the request.
• The regulatory office will reply via email, sending a receipt confirmation and the Request for Reasonable Accommodations form.
• The student must complete the “Request for Reasonable Accommodations” form which documents the nature and extent of the disability, type of accommodations or auxiliary aids needed, and the date the requested support should begin.
• The student must provide documentation on letterhead from a licensed professional that supports their request for reasonable accommodations in their program’s learning environment.
• All relevant materials must be sent to [email protected].
• The regulatory office will review all application materials within 2 weeks of receipt and respond to the student with a proposal on possible reasonable accommodations.
• If reasonable accommodations are available, the student and the regulatory office will review the agreement and sign off to put the accommodations plan into action.
• All accommodation plans will remain in confidential files in the regulatory office and be maintained by regulatory staff.
• Students who disagree with any outcomes or decisions rendered regarding accommodation requests should follow the catalog “Grievance Procedure,” submitting a statement of why and how the response should be modified.